COVID-19: GREECE COVERS CANCELLED BOOKINGS WITH VOUCHERS

It is very important to mention that, at the end of the 18 month period, in case the customers were not able to travel, the vouchers become invalid and the businesses are obliged to refund the customers in full.

In detail, for hotels and travel agency bookings, the 18-month voucher concerns cancellations that have been made by either the business or the customer due to the pandemic. It includes individual travels and travels that are part of packages, for trips between February 25 and 30 September 2020. This new regulation officially concerns cancellations that the customer is entitled to a refund due to the cancellation. For deposits or prepayments that are not entitled to a refund, the tourism enterprises are advised to follow the same strategy. The customers are also advised to use the offered vouchers, if possible, instead of waiting for a refund after 18 months.

If the customers choose to use the voucher for a service that its total value is less than the value of the voucher, it is the customer’s choice to either receive a new voucher for the remaining value (with new duration agreed between the parties) or receive the remaining difference as a refund when the original voucher expires (at the end of the original 18 month period).

If the customers choose to use greater value than the original deposit, then the excess amount is to be paid directly to the business.

For the most updated travel information, please visit our website COVID-19 Update.