DELOITTE: DIGITAL NOMADS, TECHNOLOGY, INNOVATION TO DEFINE FUTURE OF HOSPITALITY
Innovation, technology and digital nomads are affecting global travel trends and will eventually define the future of hospitality, Deloitte Clients and Industries Leader Vasilis Kafatos said during the recent 7th Delphi Economic Forum that recently took place in Delphi, Central Greece. According to Kafatos, the number of digital nomads will reach 1 billion worldwide by 2035.
“Digital nomads are a very interesting segment of the tourism sector, especially for hospitality enterprises that seek for ways to offset loss from business travel and extend the season,” he said.
Meanwhile, wellness, health, safety and sustainability, as well as tech seekers and innovation travelers, are also affecting tourism trends worldwide, creating new needs for travelers and additional challenges for the hospitality industry.
In addition, Kafatos said that all the more hotels are depending on big data and artificial intelligence to develop new digital solutions that will optimize their operation in areas such as energy, health and safety; enhance the customer experience and ultimately lead to the adoption of augmented and virtual reality solutions.