FEEL AT HOME IN YOUR ROOM SAFETY
Considering the health and safety of our guests and staff as our top priority, Mitsis Hotels, in consultation with the guidelines and recommendations of the World Health Organization, the Greek Ministries of Health and Tourism and local authorities, have devised and put to implementation an integrated Health and Safety plan foreseeing all measures, specifications and procedures across all hotel departments to address the COVID-19 and any disease that can be transmitted in the community. Management and all staff members #WelcomeTheCaringSpirit across our 5 unique destinations are committed to provide not only a carefree and safe stay to our guests, but also their familiar Mitsis experience.
Free spaces to enjoy 5* holidays, in room safety to feel at home, high-quality dining & contactless services, generous areas for recreational stories…
All Mitsis Hotels personnel across all operational departments have received extensive ongoing training on Health & Safety measures with absolute respect to official health protocols, implementing the POSI (Prevent of Spread of Infection) guide and all procedures and preventive measures, as described in our Hotels Manual. Furthermore, our hotel shelters are armed with an internal Response Team, including a member from every department, responsible for keeping a pulse on hotel operations, health & safety supervision and incident management.
Disinfection of guests rooms
With the aim to prevent illness incidents, effectively manage those cases and mitigate impact among clients and staff, including cleaning and disinfection of rooms occupied by ill persons. This plan is updated when necessary as a consequence of new guidance, procedures, or regulations issued by the pertinent authorities
- Complete disinfection of rooms and bathrooms.
- Specific sanitation consideration will be paid to the following guest room areas using an appropriate disinfectant, according to POSI guide:
- Desks, all hard surfaces, tables and chairs
- Phones, tablets, remote controls and thermostats
- Doors and doorknobs
- Electric appliances – fridge, coffee machine and kettle
- Bottles refilled in the fridge
- Unused coffee capsules, tea and sugar bags are thrown away
- Bathroom fixtures, hardware and handles
- Bathroom sink, toilet seat & flush, shower control, tap
- Bathroom vanities, accessories and dispensers
- Windows, mirrors and frames
- Lights and switches
- Wardrobes, hangers and other amenities
- Hairdryer, iron
- All extraneous items will be removed from the room (extra pillows, blankets) and supplied to the guests upon request. All printed material will be disinfected after each departure.
- Unused disposable items, e.g. toilet paper rolls and cups are discarded.
- Cleaning staff should not come in contact with guests and should clean the room when guests are not in the room.
- For handling and sorting of linen, the CDC guidelines are strictly followed.
- Bed linen from customer rooms that may be contaminated are kept in separate labeled bags and washed at temperatures of 60-90 degrees.
- Bed scarfs and bedspreads are frequently washed and all furniture made out of fabric is disinfected with steam cleaners and disinfectants.
- All cleaning and disinfectant materials used are non-toxic and safe particularly for people with allergies.
- After guest departure, meticulous cleaning – disinfection (e.g. with steam cleaner) on the rooms and bathroom surfaces in question.
- Ventilation of rooms after evacuation.
In case you are not feeling well, we are here for you!