LIFETIME VALUES FOR OUR GUESTS & EMPLOYEES
Following our own path, customising our services over time to better meet customers’ needs, bringing the voice of the customer into every aspect of the business, attracting and retaining the right talent through internal culture, tapping into local communities in an authentic way and creating a brand identity that stands out through time were our key inherent drivers.
Key international trends such as the growing interest in cultural travel and heritage, culinary tourism, luxury that looks for anti-luxury, the rise of wellness, spiritual traveling and ecological tourism to switch off from the routine – all are different trends stemming from the same guest need: to transform themselves according to what matters most to them.
Under the slogan “Create your own story”, our new brand personality aims to capture the very purpose of our existence: to offer a world of delightful premium-quality holiday experiences, where you can embrace your own perspective of enjoyment and fulfilment.
Using our Empathy and the finest of Greek hospitality, our Adaptability to accommodate our offering and the element of Surprise to delight you with the joys of premium service and attention to the smallest of details and bring close to you what you treasure most to craft the memories of a lifetime.
At Mitsis, we are warm at heart. Everything is well thought and made with care. A warm Greek family spirit makes each guest’s experience sincerely and genuinely caring and welcoming. As a premium hospitality brand, we strive for excellence in everything we do, yet always prioritising intimacy through attention to detail and understanding of individual needs.
We want people to feel the pleasure and comfort of being treated and welcomed with a spirit of warmth and generosity. We aspire to create relational bonds in our hotels in order to foster a feeling of belonging and make our guests welcome the caring spirit.
We are multi-faceted. We show a natural ability and willingness to accommodate our offering to satisfy and fulfil individual customer aspirations, being relevant to the mindset of new generations and all age segments.
We want people to feel the richness of their own transformation in an experience lived to the fullest.
We make sure that our touchpoints are adaptable to consumer needs and feelings and invite our guests to always seek fulfilment in our hospitality offering.
We are insightful. We aspire to go beyond what is established and expected, capturing the hearts and minds of the customers, delighting them with the joys of premium service and attention to the smallest of details.
We want people to feel the joy to express freely their vibrant feelings.
So, we invite our guests to explore new ways of enjoyment and live their holidays with enthusiasm.
This summer, we are expecting you all at our sheltered resorts for a Mitsis Safe Summer, making the most of our unparalleled family touch and genuine Greek essence.
All you wish for is here to… create your own story!