MITSIS TRAINING STORIES
OUR HOSPITALITY HEROES
Our brand definition model is our credo, applied in all of our customer-centric procedures. The Mitsis brand culture is aligned with all stages of our employee journey, from the selection of candidates and recruitment to training and evaluation, constantly ensuring that we are unified and defined by the same values, philosophy and mission towards our guests and each other. As our founder Konstantinos Mitsis used to note:
Our personality DNA derives directly from our values and purpose, utilising family care and the authentic Greek identity of Mitsis Hotels. Our employees are warm at heart and, based on our value of empathy, we seek to hire caring, helpful, attentive, kind, committed and thoughtful individuals to join our team. Mitsis Hotels’ employees are multi-faceted as, based on our value of adaptability, we are oriented towards talented, versed, skillful and resourceful people. We are committed to being adaptive to our guests’ needs and preferences in every stay. Our team members are insightful and, based on our value of surprise, we motivate our people to express their ambitious, challenging, open-minded, self-assured and courageous character.
We provide an ecosystem of training programmes and seminars to support our employees at every stage of their career and development within our organisation. This ongoing education process is designed to focus on individual performance that in turn results in higher team performance. The importance of effective training has continuously grown over the last year of the pandemic while extensive work was undertaken by our staff, focusing on their personal growth and pledging the Group’s evolution.
Extensive training programmes
People’s education plays a key role in our organisation’s excellence. Every year, we develop a well-organised training plan for all employees, which includes various topics taking into consideration the requirements of our hotels’ operations. In our effort to provide a 360o approach to our training programme, we cooperate with external experts such us EY ZHN Greece, Treasure Lab and others, or run training sessions internally, either remotely or in person. As of this, last month a series of training sessions of more than 150 hours were completed at Sofitel Athens Airport, including housekeeping, reservations, front-office management along with upgraded F&B offering and services.
Our career opportunities
Mitsis Hotels is Greece’s largest privately-owned hotel chain. We are employing a workforce of more than 4,000 employees in the context of long-term and stable partnerships. We have adopted practices and procedures that promote the concept of respect for diversity, equal treatment, and equal opportunities for all. We are placing emphasis on the improvement of our people education, and cultivation of hospitality spirit, as well as on the delivery of high-quality services, with a great sense of responsibility. The next step in your career might be with us! Join Mitsis Hotels team by choosing one of the career opportunities in our Group at bitly.com/mitsis_career_opportunities.