We are Mitsis

Mitsis is much more than just a family name or the brand of our premium hotel chain. More than a logo. A Sensation. We’re the sum of all the truly engaging, multi-faceted and meaningful sensations that you experience and come back to, each and every time you’re with us. We’re passionate about always giving you the finest that Greek hospitality means for us at Mitsis. We’re committed to being adaptive to your needs and preferences anytime and every time you’re with us.

Our people are our most valuable asset, being at the core of our DNA and operation. As every year, for season 2023 we established with even greater passion extensive training, procedures, and tools to enhance the development of Mitsis employees and provide team members with the resources they need to excel at what they do. The policies of our Group are tailored to our corporate culture and philosophy.

Who we are
As Greece’s largest privately-owned hotel chain, Mitsis has been a tourism pioneer for over 45 years now, making its own mark on Greece’s tourist industry, driven by a customer-centred philosophy and the promise of an unparalleled holiday experience. With over 4,500 employees and 20 hotels in 5 unique destinations in Athens, Crete, Kamena Vourla, Kos and Rhodes, we aspire to stand out as the preferred portfolio of hotels & resorts in Greece offering excellent service, great locations, impeccable facilities, sophisticated dining and a broad spectrum of options for our clientele. We bring to life-enriching experiences for our guests, making the most of our unparalleled family touch and genuine Greek essence, always seeking to be flexible and adaptable to individual customer needs and the mindset of new generations. Transforming each visitor into a special guest is the key to our success.

 

We have been awarded several prizes by local and international tour operators and travel organizations in recognition of the high quality of the services provided, its contribution to upgrading local tourism and its respect for the environment.

 

Internal brand culture
Our brand definition model is our credo, applied in all our customer-centric procedures. The Mitsis brand culture is aligned with all stages of our employee journey, from the selection of candidates and recruitment to training and evaluation, constantly ensuring that we are unified and defined by the same values, philosophy, and mission towards our guests and each other.

Hospitality DNA

Our personality DNA derives directly from our values and purpose, utilising family care and the authentic Greek identity of Mitsis Hotels. Our employees are warm at heart and, based on our value of empathy, we seek to hire caring, helpful, attentive, kind, committed and thoughtful individuals to join our team. Mitsis Hotels’ employees are multi-faceted as, based on our value of adaptability, we are oriented towards talented, versed, skilful and resourceful people. We are committed to being adaptive to our guests’ needs and preferences in every stay.

Our people at the heart of our operations
Warm-hearted and generous people, always with a smile offering superior art of service and dedicated personal care are at the core of our operations. With our warm Greek family spirit, we are always here for you with a true and wide smile on our faces, by the time you enter the hotel until you return home.

Within all hotel departments and touchpoints, everything is well thought and made with care. Each of our Mitsis Professionals treats and welcomes our guests with a spirit of warmth and generosity.

 

Rewarding our employees of the month

Since 2022, we have established a rewards program that involves recognizing employees for achieving excellence and being a leading example for all Mitsis Employees. Each month, the Management of each hotel nominates the employees of the month based on our core values and special achievements within their teams and our guests. We recognize their hard work and passion for hospitality, and we communicate it across all of our hotels. The employees of the month have a variety of 6 alternative winning prizes to choose from, tailored to what they treasure most. During the award ceremony, the awarded employees receive a special award, diploma and a badge which they have on them during the whole month of their nomination until they pass it on to the next winner.

Ongoing education & extensive training programs

We provide an ecosystem of training programmes and seminars to support our employees at every stage of their career and development within our organisation. This ongoing education process is designed to focus on individual performance that in turn results in higher team performance. People’s education plays a key role in our organisation’s excellence. Every year, we develop a well-organised training plan for all employees, which includes various topics taking into consideration the requirements of our hotels’ operations.

 

Create your own career story with us

As Greece’s largest privately-owned hotel chain, we are employing a workforce of more than 4,500 employees in the context of long-term and stable partnerships. We have adopted practices and procedures that promote the concept of respect for diversity, equal treatment, and equal opportunities for all. We are emphasizing the improvement of our people’s education and cultivation of hospitality spirit, as well as the delivery of high-quality services, with a great sense of responsibility.

Join the Mitsis team by choosing one of the career opportunities in our Group by submitting your details here.