YOUR SAFETY & WELLBEING OUR TOP PRIORITY
Considering the health and safety of our guests and staff as our top priority, Mitsis Hotels, in consultation with the guidelines of the World Health Organization, the Greek Ministries of Health and Tourism and local authorities, have devised and put to implementation an integrated Health and Safety Plan foreseeing all measures, specifications and procedures across all hotel departments to keep you safe and healthy throughout your vacation so you can have a carefree Mitsis experience.
From simple and fast check-in/check-out, contactless premium services, and the intensified cleaning & disinfection across all high-volume touchpoints and all exposed surfaces, to doctors on call to provide special care 24/7 and PCR testing available within the hotel premises for all our guests at €25.00, our operation is certified by national & international authorities.
Health stations placed throughout the hotels, including wipes and sanitizers. Education of guests on how to take the necessary precautions. Simple and fast E-check-in/check-out procedures via tablet. Contactless payment of taxes and other services at the Reception and alcohol-based hand rub, soap, and tissues available in every restroom.
Deep cleaning and disinfection in all guest rooms and bathrooms. Specific sanitation consideration on all high-touch guest room areas using a propriate disinfectant and all furniture made from fabric will be disinfected with steam cleaners and disinfectants, while rooms will be ventilated after evacuation.
High standards of food safety and hygiene, as well as strict personal hygiene policies for our team members will be followed. All restaurants’ surfaces & furniture will be disinfected after each service and the tables will be cleaned and disinfected after each sitting. Restaurants will operate 24/7 to allow ample time for the seating of guests. Seating capacity will be reduced, and tables will be arranged to allow a maximum of 4 persons for 10 square meters. 24h room service for guests preferring to dine in private.
Social distancing actions will include limiting large groups of people coming together. Members with medical conditions may wish to avoid a congregate setting such as a gym or a health club. Sings at the hotel’s public areas will remind our guests to maintain social distancing of at least 1,5m. To ensure proper distancing, our hotels will operate at low occupancy.
Our hotels will be armed with an internal Response Team, including a member from every department, responsible for keeping a pulse on hotel operations. All Mitsis Hotels personnel have received extensive ongoing training on Health & Safety measures to provide a carefree and safe stay to our guests, implementing the POSI (Prevent of Spread of Infection) guide and all procedures and preventive measures, as described in our Hotels Manual.
Awareness campaign at the hotels
A comprehensive awareness campaign is rolling out in all our hotels, with health & safety measure signs throughout the facilities describing ways to prevent the spread of germs, as well as brochure regarding COVID-19 and its containment in every room.
Find out more about our health and safety protocols at www.mitsishotels.com/en/hs_plan.